New Area Code for the 518 Area
The 518 area code covers all or part of 17 counties in eastern upstate New York, serving communities from Albany to Plattsburgh who are affected. The new area code is 838 and will serve the same geographic area currently served by the existing 518 area code.
Beginning March 18, 2017, you will need to begin using ten digits whenever you place a call from the 518 area code. If you forget and dial just the seven digits, your call will still be completed.
Beginning August 19, 2017, you must use ten digits for your call to be completed. If you don’t a recording will instruct you to hang up and try again.
On September 19, 2017 new telephone lines or services may be assigned number with the new 838 area code. All calls made within and between area codes 518 and 838 must use both area code and phone number.
For an example: If you now have a telephone number that starts with 518-891-____ and you want to call a 359 number you will need to dial 518-359-____for your call to go through. Cell phones are also affected.
You will need to reprogram all phones that are currently set for seven-digit calling such as: PBXs, fax machines, internet dial-up numbers, speed dialers, call forwarding settings, voice mail services, medical alert devices, safety alarm security systems and gates, ankle monitors and or other similar equipment. Be sure to check you website, business stationery, advertising materials, personal and business printed checks, contract information and your personal or pet ID tags to ensure that area code is included.
If you have any questions regarding this information you can visit the New York Department of Public Service website at dps.ny.gov for further information.